ZIGGURAT TERMS AND CONDITIONS
THE LEGAL AGREEMENT
When booking either a room or a dinner you enter into a legally binding contract with Ziggurat, which requires you to pay for all the services received or agreed to for the duration of your stay.
Ziggurat is located half way up the historic Constitution Steps and guests must therefore be willing, able and physically fit enought to navigate the steps. If coming from the top - Clifton - there are 44 steps down to the Ziggurat front door. If coming from the bottom - Market Square - there are 105 steps up to the Ziggurat front door. If help with luggage is required please call us on 723008 to ask for assistance.
MAKING A HOTEL BOOKING
Bookings may be made – and confirmed - in four ways
Though our website – www.hotelziggurat.com - with confirmation email
Via email, pending return of confirmation email
Over the phone, with verbal confirmation
Face to face, followed up by email confirmation
Once successfully booked you will be given a booking confirmation and reference, which you can use to check in and to track your reservation.
If you do not receive your booking confirmation within twenty-four hours from the time of booking, please contact us as we may have accidentally taken an incorrect email address and be trying to trace you.
The 'Guest' named in the booking confirmation must be the person staying at Ziggurat, otherwise we reserve the right to cancel the booking. If you wish to change the named guest prior to arriving then please contact reception giving 24 hours notice.
RIGHT TO REFUSE ACCOMMODATION
Ziggurat reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:
the booking has been paid through fraudulent means
the booking has been altered by anyone other than us or our authorised agent or has been tampered with
the person checking in is not or cannot prove that he/she is the person named in the booking confirmation
Full payment for accommodation is taken the day before arrival, with any balance from your stay to be settled on departure. We accept payment by Visa or Mastercard credit and debit card, cheques and cold hard cash. We do not store credit card details nor do we share customer details with any third parties.
Food and drinks bought whilst staying at Ziggurat will be charged on departure.
Room rates shown on the Ziggurat website are charged on a per room per night basis. Meals and Add-Ons are not included except where expressly indicated by use of a package deal.
Room rates and details are correct at the time of publication and are subject to change without notice. They do not include service tax, service charge, VAT or GST (as applicable).
Check in is from 2pm onwards.
If you are a non-UK resident, please bring an original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card).
Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and we shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
Latest check-out is 10:30am. However if you have a special request regarding a later check-out please give us as much notice as possible and we will do our best to cater for your needs if able to do so.
Luggage can be left at Ziggurat by guests – at their own discretion - and picked up later. It will be placed in a concealed but unlocked store. We do not take liability for loss or damage of items which guests have chosen to leave in this store.
If you check-out beyond 10.30am, we reserve the right, without further notice, to charge you an additional one night's stay at the then prevailing room rate. We will also remove your luggage and place it in our luggage storage.
CHANGES TO BOOKINGS
If you wish to change the dates of your stay we require 24 hours notice. We will do our best to accommodate your request, subject to availability.
CANCELLATION OF BOOKINGS
Booking cancellations must be made at least two full days before the scheduled check-in date.
A cancellation fee equal to the value of the first nights stay will be chargeable should you cancel with 48 hours of your expected time of arrival.
Unless otherwise expressly stated, no changes will be allowed for promotional bookings which are date specific. Please read the terms and conditions of the relevant promotion carefully to ensure you understand the binding terms for that offer.
You may not bring the following into Ziggurat:
Pets, animals or insects
Pillows, bed sheets, duvets or other items of bedding
Any electrical appliances and/or equipment for heating and/or cooking purposes
Weapons of any sort, including knives
Ziggurat reserves the right to remove and/or confiscate any of the above items found in a hotel room immediately without notice to you. You will be charged for any costs incurred whilst taking this action, and for any loss or damage caused to the hotel room, property, guests or staff.
Ziggurat practices a strict NO SMOKING policy inside the hotel. Failure to comply with this policy entitles us to terminate your booking with immediate effect. You will be asked to leave Ziggurat immediately without compensation or reimbursement. You will be liable for any costs or fines caused by your smoking inside the building.
The smoking of cigarettes, cigarillos, cigars and shisha pipes is accepted in outdoor spaces such as balconies, terraces and the garden. We do however ask you to respect the surroundings and dispose of your butts and smoking paraphernalia respectfully e.g. not just dumping into the garden.
Electronic cigarettes are welcomed and these can be smoked both in bedrooms and public areas.
Ziggurat reserves the right to ask you to leave the hotel and remove your belongings from the room immediately if we deem, in our sole opinion, that you have used the room or the hotel, in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, premises, the other Hotel guests, our staff or any other persons or the reputation of Ziggurat, without any compensation and/or any reimbursement to you.
You are liable to pay for any damage caused to the room(s) or to the premises caused by you or any persons in your party (whether or not staying at the Ziggurat) during your stay. Ziggurat further reserves the right to commence legal proceedings against you without notice if this is deemed to be the appropriate action.
LIMITATION OF LIABILITY
Ziggurat is responsible for providing the room(s) and / or packages booked and outlined in the booking confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
To the extent permitted by law, we do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, Ziggurat will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the our website or stay at Ziggurat even if caused or contributed to by the hotel’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.
All activities have inherent risks to health and safety and Ziggurat will not be responsible for any eventualities related to any activities or services booked through the our website or during your stay at Ziggurat.
Ziggurat will not be responsible for any loss or damage of property left in Guest's room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.
PRIVACY & DATA PROTECTION
Ziggurat will retain all personal information you provide during booking. By making a booking with us or using our website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Ziggurat may, in our sole and absolute discretion, deem necessary for the following purposes:
to process your booking and for other administrative purposes
to provide you customer support and services
to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.
COPYRIGHT & TRADE MARKS
Ziggurat’s website - including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon - are the property of Ziggurat and/or its content suppliers.
You may use our website and its content solely for personal, non-commercial and private use, subject always to applicable copyright laws. All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the website are owned by or licensed to Ziggurat and their respective owners and may not be used, reproduced or modified without our prior written approval.
Ziggurats website, the services provided and all content thereon are supplied "as is" and "as available". We provide no guarantee regarding the website and content. You are solely responsible for your use thereof.
While we will make every effort to ensure that the information on our website is accurate and published in good faith, we cannot and will not accept liability for misinterpretation / misunderstanding / unavailability. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Ziggurat does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.
Ziggurat will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the our website or the use thereof or any services purchased from the website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.
The various linked sites on the Ziggurat’s website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our website does not imply endorsement by Ziggurat of such linked sites, or any association with their operations. These sites are outside the control of Ziggurat. We will not be responsible for the content on the linked sites or your use thereof.
Your contract with Ziggurat is governed by the laws of Guernsey and any disputes shall be settled in accordance with Guernsey State Law.
CHANGES TO THE THESE TERMS & CONDITIONS
Ziggurat reserves the right to cancel, amend or vary the arrangements and content featured on the our website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the Ziggurat website. Please check our website regularly for updates to these Terms and Conditions.
CONFLICT BETWEEN ENGLISH TEXT AND OTHER LANGUAGE TEXT
If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.